Frequently Asked Questions

 Make sure to ask each program you speak with these questions to ensure you receive the best care possible.


what funding options do you have?

A strong treatment agency will have multiple funding options for customers. This allows for multiple solutions to getting into care. At Odyssey House, we accept over 48 different funding sources which we can combine based on your individual situation. It is critical to speak with our Admissions Team to find out what is available for you at (801)322-3222.

do you accept in or out of network insurance? 

Keep an eye out for companies who only accept “out-of-network insurance.” This costs families considerably more money, and in many cases treatment facilities choose to be out of network solely for large financial gain.

Odyssey has a large emphasis on in-network contracts with commercial insurance companies. This demonstrates that we are providing treatment at such a high quality that insurance companies are willing to enter into a formal contract with us and is a considerable savings to you. Learn more about insurance options at Odyssey House.

How much does treatment cost if I pay on my own?

Odyssey is a non-profit organization committed to making treatment affordable. You will find that our treatment is very affordable compared to most centers out there, while you will still receive incredible care. If you are considering paying for your own care, make sure to call our Admissions Team at (801)322-3222 to find out about our rates.


Who monitors your treatment programs?

Because Utah and many other states have little regulation for treatment programs, companies are able to open rather effortlessly with little oversight. Odyssey House is currently monitored by 8 different regulating bodies, some voluntary and some mandatory including The Joint Commission, The State of Utah, Salt Lake County, and many more. Click here to learn more about Odyssey House’s treatment quality.

Are your staff professionally licensed?

Anyone can open up a treatment program — but you have to have a talented and specialized staff to ensure treatment is successful. Make sure to ask if staff carry their full licensure and come from multiple disciplines. Odyssey House is incredibly fortunate to have a strong reputation, wonderful benefits, and a healthy work environment to attract amazing licensed staff. Click here to meet our expert staff.

What outcomes do you expect after treatment?

Although there isn’t a quick fix or cure for addiction, making sure someone who is struggling is given all the tools possible to ensure sobriety is critical. Learn more about Odyssey House's expected treatment outcomes.

Do you track any outcomes or success rates?

The majority of treatment agencies are not required to track outcomes, and there is not an industry standard in place to dictate what is collected. It is important that a treatment agency has some outcome measures in place and that they have statistical validity. These programs should be able to demonstrate to you that they have successful treatment interventions. Odyssey House places a tremendous emphasis on outcomes, and many of our contracts require regular reporting on these measures. Click here to see what makes Odyssey House the best treatment agency.


How long is a residential treatment stay?

Inpatient care at Odyssey House has a minimum of 30 days. Individuals can enter our care with a specific timeline of 30/60/90 days or can leave it open to a long term and individualized treatment stay. Keep in mind that Odyssey House gets to core issues that perpetuate substance abuse, so these things take time. The more interventions and therapeutic work that takes place, the more likely for success. Don’t sell yourself short, put in the time so that you can be as successful as possible for the rest of your life. It is worth it. Learn more about who we serve and about our programming.

What other things do you address aside from addiction?

Addiction is only the tip of the iceberg when you are working toward long-term sobriety. For true success, you need to address the following: mental health; physical health; attitudes; behaviors; positive relationships; housing; family; education; employment; and much more. Make sure that you are getting top value with evidence-based best-practice interventions that address much more than addiction. Our outpatient and residential programs provide real life experience to help you have every tool possible for a successful recovery.

Family and Friends

Can family or friends visit people in your rehab programs?

Absolutely, and they’re encouraged to. Participants in our treatment programs need support from the people who love them. Family members and friends can send letters, have phone calls, and even visit during regular visiting hours if you are on the approved visitor list.

I live outside of Utah, how can I be involved with my loved ones care?

If you live outside the geographical area, we can coordinate family therapy and interaction via phone or video conference. Letters can also be an effective treatment tool allowing greater reflection and time to react. If the you are capable of visiting, a face-to-face family session is arranged to help reinforce progress made over the phone. As your loved one prepares to transition out of treatment, they may have extended visits to your home to help ease the transition. These visits are encouraged when clinically appropriate and provide opportunities to practice new skills.